Qualidade como alavanca para o desenvolvimento do turismo
Resumo
Palavras-Chave: Qualidade; Prestação de serviços; Planejamento
Abstract:
This article describes the importance of quality in tourism activity and in world history as one, specially because it shows the social-economy activity in the third sector and being straight on focus of services. Inside the actual cenary of world tourism, with the globalization and changes in the society, the factor of quality turns in the essencial element on this context, which should be shown as the prime element of tourism. Elements like planning and sustentable developing, for showing the same level of importance and inter-relation, is correlated with the quality factor on global tourist activity. This show the essency of this quality as a good for the tourism activity.
Key-words: Quality; Services; Planning